Privacy Policy

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This Privacy Policy explains how Big Fitness Inc. (“Big Fitness,” “we,” “us,” or “our”) collects, uses, and protects the information you provide when subscribing to our text message (SMS/MMS) and email communications through our website, app, or in-person services.

FULL SMS DISCLOSURE: 

• "By clicking SUBMIT you consent to receiving SMS messages."
• "Messages and Data rates may apply. Message frequency will vary."
• "Reply Stop to Opt-out of messaging."
• "Reply Help for Customer Care Contact Information."
• "I have read and acknowledged the Privacy Policy."

1) Who We Are & Scope

This Privacy Policy explains how Big Fitness Inc. (“Big Fitness,” “we,” “our,” or “us”) collects, uses, and shares information when you visit our websites, use our apps, purchase memberships or services, or interact with our communications, including SMS/text messages.

2) Information We Collect

• Contact & account data: name, email, phone number, mailing address, account credentials.

• Transaction data: membership purchases, bookings, and payment method details (processed by our PCI-compliant payment processors).

• Communication data: your preferences and communications with us (email, SMS, chat).

• Device & usage data: IP address, device identifiers, browser type, pages viewed, and interactions (via cookies and similar technologies).

• User-provided content: survey responses, reviews, and support inquiries.

3) How We Use Information

We use information to:

• Provide and improve our services, facilities, and apps.

• Process transactions and account administration.

• Send service and transactional messages (e.g., receipts, schedule updates, system notices).

• Personalize content and measure site/app performance.

• Maintain security, prevent fraud, and comply with legal obligations.

End users’ personal data will not be divulged or sold to third parties for promotional purposes.

4) SMS/Text Messaging Policy

If you opt in to receive SMS/text messages from Big Fitness (e.g., join codes, appointment reminders, account alerts, limited promotional notices):

• Required Disclosures

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Program details

Message frequency varies. Message and data rates may apply.

You can text STOP to end messages at any time. You can text HELP for help.

SMS participation is not required to buy a membership or use our services.

• What we use SMS for

Account verification, service/transactional alerts (e.g., class or billing notices), limited promotional or member updates (if you’ve opted in), and important policy or safety notifications.

5) When We Share Information

We do not sell or rent personal information. We share limited data with:

• Service providers/partners who process data on our behalf (e.g., payment processors, booking platforms, email/SMS delivery vendors, analytics). They may use data only to provide services to us and must protect it.

• Legal/compliance recipients when required by law, to protect rights, safety, or prevent fraud, or in connection with corporate transactions (e.g., mergers).

As stated above, we do not share mobile numbers, SMS opt-in data, or consent with third parties for marketing/promotional purposes.

6) Cookies & Similar Technologies

We use cookies, pixels, and device identifiers to operate the site, remember preferences, analyze usage, and improve performance. You can adjust cookie settings in your browser; doing so may affect site functionality.

7) Data Retention

We keep personal information as long as needed for the purposes described here, to fulfill legal/accounting obligations, resolve disputes, and enforce agreements. SMS consent records may be retained to document compliance.

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, contact us to request deletion.

10) Your Choices & Rights

• Email/SMS: You can unsubscribe from email via the link in any email and stop SMS by texting STOP.

• Access/Update: You may request access to or correction of your information.

• Deletion: You may request deletion, subject to legal/operational requirements.

• State-specific rights: If you are a resident of a U.S. state with privacy rights (e.g., CA, CO, CT, VA), you may have additional rights to access, delete, correct, or limit certain processing. To exercise any right, use the contact details below.

11) Third-Party Links & Services

Our site/app may link to third-party websites or services. Their privacy practices are governed by their own policies.

12) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” reflects the latest revision. Significant changes will be posted on this page (and, where required, we will notify you).

11. Contact Us

If you have any questions about this Privacy Policy or our communication practices, please contact:
Big Fitness Inc.
1904 Washington Ave St. louis Missour 63103
(314) 384 8473
Jordangonzales@bigfitnessstl.com